Support / Terms of Use

Terms of Use

Last updated September 10, 2026. These terms cover use of support.riverark.io, the support and help site, only. They do not cover use of the riverArk API or merchant application, which are governed separately.

Use of this site

This site is provided to help merchants and integrators find answers and reach riverArk support. You may browse the knowledge base and submit the contact form for legitimate support requests. Automated scraping, submitting false or malicious content through the contact form, and attempting to disrupt the site are not permitted.

No warranty

Knowledge base content is provided for general guidance and is offered as is, without warranty of accuracy or completeness. If something here conflicts with the actual behavior of the riverArk API or product, the product's own documentation and terms control.

Intellectual property

The content, design, and branding of this site belong to RiverArk Systems, Inc. You may not reproduce or redistribute it without permission.

Limitation of liability

RiverArk is not liable for any indirect, incidental, or consequential damages arising from your use of this site, to the fullest extent permitted by law.

Governing law

These terms are governed by the laws of the State of Delaware, without regard to its conflict of law provisions.

Changes to these terms

We may update this page from time to time. The date at the top reflects the most recent revision.

Contact

RiverArk Systems, Inc. Questions about this page go to support@riverark.io.